Here is an email I sent to the DPS Customer Service Center today.
I have been trying for 3 months to renew my driver's license. The closest office to me (some 20 miles away)has had a sign on the door for the past 2 months saying it will be closed until further notice due to computer problems. Every place else (more then an hour away) only processes renewals in the morning hours. As shocking as this may seem, most people in this area have jobs and are unable to meet these unreasonable office hours. Is there anything that can be done? I have tried to renew online and was told I am ineligible. Your customer service center will not take my call "due to high call volume".. Does the DPS enjoy making criminals out of Texas citizens that would other wise like to comply with state law?
I do not like being a criminal only because I have a job that does not allow for 2 hour round trips that would have to start at 8:00am. Couple that with most offices be open only one day a week and you are just inviting a backup of disgruntled customers.
We are forced by law to have a "valid" driver's license, but it seems the state has in every way contrived to make it as difficult as possible to get these renewals. We have the Technology to make this a painless event. Why not use it to do so? It seems asinine to me to only allow one online renewal, but what can we do? Call your Representatives and make this a priority may something can change. Here is a page listing your Texas House of Representatives call em and see the lethargic response. Otherwise, on a birthday coming soon you too will be a criminal.
Posted via email from Musings, Ramblings and Other Assorted Rubbish
